Privacy Policy


This Privacy Policy describes what we do and what we don’t do with the personal information that we collect of users of this Website.

We reserve the right to update this privacy policy from time to time by posting a new version on this website. Please check this web page periodically in order to ensure that you are familiar with any changes.


  1. ‘We’ and ‘us’ refer to My 360 Shop (ABN 79120583448) whose registered office is in Queensland, Australia.

  2. The term ‘you’ refers to the user of this Website who may fall into any of the following categories:

    1. ‘Seller’ -  a registered user of this Website

    2. ‘Buyer’ - a customer of a Seller

    3. ‘Viewer’ - any other user of this website

  3. ‘This Website’ refers to the website at the URL and other applications that link to or reference the website.

  4. ‘Content’ means any images, photos, videos or text, or compositions consisting of any of these, created by any party and made available from the Website. It includes, without limitation, any blog post or comments published on the Website.

  5. ‘Personal information’ means information that identifies you or could be used to identify you.

Questions about this policy

If you have any questions about this Privacy Policy, please use our contact form.

Activities which involve providing different types of personal information

In the course of our interaction with you, we may collect personal information that relates to you. This information could be collected in relation to any of the following activities:

  1. Browsing: We use “Google Analytics”, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how people use the Website. The information generated by the cookie about your use of the Website includes your IP address and your location (based on your ISP). You have the ability to refuse the use of cookies by selecting the appropriate settings on your browser, however you may not be able to use the full functionality of the Website if you choose to do this. We also collect information about your device type, operating system and browser which helps us to better understand our user base and improve our Website.

  2. Enquiring: You will need to provide personal information to us if you choose to submit a question or request to us via email or using our contact form. The information that you will need to provide will include a name, and one or more means to contact you (whether by telephone, email address, instant messaging, or other media).

  3. Subscribing: You will need to provide personal information to us if you choose to receive updates and information periodically. This personal information will include a name and an email address, or a username for a particular social networking service (e.g., Twitter, Facebook, LinkedIn etc).

  4. Commenting: You will need to provide personal information to us if you choose to make a comment in relation to any content. This personal information will include your name, contact details – including email address – and (if they can be used to identify you) the views which you choose to express. Additionally, you may choose to submit personal information in the form of a small photograph, Avatar or Gravatar.

  5. Accessing Buyers’/Sellers’ Only Content: In order to deliver content to Buyers and Sellers, we need to obtain from you certain personal information (an email address and sometimes a name and/or phone number).

  6. Selling: We may collect usage information such as price and currency in order to offer the most appropriate plans to you. Sellers may choose to enter additional contact information that will be made publicly visible for the purpose of promoting their business. Because such information is publicly visible, it is outside the scope of this Policy.

  7. Entering Competitions: We may, from time to time run competitions (trade promotion lotteries) periodically with the aim of promoting ourselves. The information that you will be asked to provide is detailed in the terms and conditions of each competition that we run.

  8. Registering to Purchase: You may need to provide personal information to us if you decide to make a purchase through our Website . When registering, some of the information that you will be asked to provide will include your name, billing address, phone number and email address. If this information is provided through PayPal, it will be subject to PayPal's Privacy Policy as well.

  9. Other Activities: We may use information for purposes not listed above in the following circumstances:
    1. where specifically authorised by you;
    2. where the use is related to one of the primary purposes listed above and where it could reasonably be expected;
    3. where it is necessary for us to comply with the law or the lawful direction of a governmental authority or court;
    4. for the purpose of ensuring adherence to our Terms; or
    5. where it is in the interest of public health and safety.

How we will not use the personal information that you provide

Except where required in some of the clauses below, we will not disclose your personal information. In particular, we will not give, lend, rent or sell your personal information to any third party including telemarketing, market research or email list building organisation.

How we use the personal information that you provide

We may use your personal information for the following purposes:

  1. Answering queries: If you have contacted us with a query or request, we will use your personal information to respond to that query or request.

  2. Providing information: If you subscribe to receiving information from us in the form of a newsletter or emailed updates, or a feed via a social networking service, we will use your contact information to send that information to you from time to time. The information may take the form of general communications which simply allow us to “keep in touch” with you, or may be direct marketing material which contains special promotions and special offers.

  3. Displaying comments: If you submit a comment, we have the right to display that comment on the Website, along with your name, although we will not publish your email address.

  4. Delivering content to Buyers: If you have provided your email address and name to a Seller in order to receive content, we will use that information to deliver the content to you. We and/or the Seller may also choose to contact you and to offer or discuss the provision of relevant services by us to you.

  5. Competition administration: If you win a prize in one of our competitions, we will use your personal information to notify you, and will publish your name as the winner if required to do so by law.

  6. Usage analysis: We use your information to generate a holistic picture of our user base and usage patterns. This information will allow us to analyse trends and demographics and to help us to improve the content and services provided.

  7. Payment administration: We require you to provide certain information in order to make payments through the Website. This information can include your name, email address, credit card or PayPal details, and a physical address.

  8. Fraud prevention: Online merchants like us occasionally suffer from the fraudulent activities by some shoppers. We have the right to use the personal information that you provide or that we collect to verify your identity. For example, we could compare names on accounts with information on credit cards, or with publicly available information such as phone directories. These checks are done carefully by a member of our Customer Experience Team, and using manual rather than automated methods. The checks will usually be done only if there is a reason to suspect fraud.

  9. Sale of a going concern: At some point in the future, we may decide to sell the assets in our organisation as part of a sale of business. Our customer or user database would be included in this sale. We would only sell this database as part of a going concern so that the new owners could continue to provide services to you. The new owners would also be bound by the terms of this privacy policy, unless you reach a separate agreement with them. We will not sell our customer or user database separately.

  10. Other: We may also disclose your personal information where required or necessary under the provisions of the Privacy Act 1988 (e.g. if it is necessary to prevent a serious threat to public safety etc.).

Disclosing your information

  1. Parties to whom we could disclose your information

    During the course of our business, we may disclose your personal information as follows:

    Service Providers: Third party companies and individuals (including Google and PayPal) are engaged from time to time to perform specific business services for us. These services include the processing of payments, trend analysis, marketing and promotions. We may need to provide some of your details to these services providers in order for them to perform their functions, but we will only do so where it is strictly necessary for them to perform these functions.

    Sellers: When you agree to receive content from a Seller, you will need to provide some personal information (at least your email address). This information will be provided by us to the Seller and you will be added to a contact list which may be accessed by us and the Seller. You will be removed from this list at any time upon your request.

    Authorities: We will pass on information relating to suspected fraudulent activity to appropriate authorities including the police, banks and credit card issuers, or if required to do so by law.

    General public: If you win a prize in one of our competitions, we will disclose some of your personal information in certain publications in order to comply with our obligations under applicable trade lotteries legislation. Precise details of the disclosures to be made appear in the terms and conditions of each competition, and entry into each of our competitions requires your consent to such disclosures.

    New owners: As detailed above, we might decided to sell our user database as part of a going concern to a new owner. We would ensure that this owner would also be bound by this privacy policy unless you reach a separate agreement with them.

  2. Cross-border disclosures

    The disclosures of information listed in section (a) above, may involve transmitting, storing or processing information across national borders. This includes our right to host the Website on servers located overseas, our right to conduct usage analysis and to process payments. You consent to the transmission of data for these purposes. In addition, personal information that you submit in the form of, or relating to, Comments will be published on the Internet and will be accessible in any location around the World in which there is Internet access.

Your rights in relation to your personal information

Subject to the exceptions allowed by law, you have a right to view, change and remove the personal information that we store about you. You can exercise these rights by making a written request to us.

Requests for us to assist you to view, change or remove your personal information, should be made in writing by email or our contact form. You should provide us with any details necessary to enable us to comply with your request, including your name and the capacity in which you believe we are storing your personal information (e.g., as a customer, newsletter subscriber, etc.).

If you ask us to attend to your request, we have the right to request a small fee before we can assist you, unless you are a citizen of the EU, in which case, the first request will be free. Before we act on requests of this nature, we will tell you how much this service will cost. We will respond to your request within ten (10) business days.

Changing your communication preferences

We do not disseminate spam, as we only send information to people who have requested it. If you have requested information from us in the past, but have now changed your mind, please either:

  1. click on the “unsubscribe” link in any one of our communications,

  2. reply to any of our email messages using the word “unsubscribe” in the heading, or

  3. contact us via our contact form.

As a Buyer, you may contact the Seller to be removed from their contact list and have all contact by them cease immediately upon your request.

There is no charge associated with being removed from our or our Sellers' contact lists.

Information security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, and to prevent unauthorised access, modification or disclosure of your personal information. Payment information is processed by secure servers hosted by PayPal, and not on this Website.

We take your privacy very seriously and use SSL/TLS on every page of this Website to ensure that information transferred between you and us is encrypted. However, you are ultimately responsible for the security of, and access to, your account. You are responsible for using a strong password and maintaining the secrecy of your password and any account information.